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Returns and Exchanges

Call Us

1-626-793-7403
11am - 8pm PT
7 days a week

 

Email Us

info@neopasadena.com
24/7 days a week

Returning and Exchanging an Item with us.

NO RETURNS ON PROMOTIONAL OR SALE ITEMS.

14 DAY PERIOD FOR RETURNS (NO STORE CREDIT) MUST BE PRE-AUTHORIZED.

RETURNS ARE SUBJECT TO A $8 RESTOCKING FEE.

FLAT $8 DOMESTIC SHIPPING IN CONTINENTAL USA (PER ITEM).
FLAT $25 FOR ALASKA AND HAWAII.
FLAT $25 FOR (OVERNIGHT) USPS EXPRESS PRIORITY MAIL (PER ITEM).

ALL ORDERS DOUBLE BOXED FOR PROTECTION AND COME WITH LIVE TRACKING AND ORDER UPDATES AS WELL AS DELIVERY CONFIRMATION.