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Privacy Policy

Thank you for shopping with NEO Pasadena

For more than 30 years, our family business has been building relationships with our customers based on respect and integrity. We appreciate the trust and confidence you place in us when you visit our website and provide us with information.

That's why we protect your personal information and utilize the utmost care in how your information is collected and kept confidential.

We may collect and use your personal information and aggregated user information for the following purposes:

  1. To help provide you with a smooth, efficient shopping experience that is tailored to you. For example, we will use your personal information to:
    • Help you quickly find information, products, and services.
    • Make our website easier for you to use by eliminating the need for you to repeatedly enter the same information.
    • Help us create content that is customized to your particular preferences or interests.
  2. To alert you to products, services, and promotional offers that may be of interest to you, through email, direct mail or other methods of delivery, such as mobile content delivery programs.
  3. To fulfill your order, to communicate with you about your order and to provide customer service.
  4. To assist in our marketing efforts.
  5. To improve our website's content, layout, and vendor selection.
  6. To monitor the usage and performance of our website and to conduct system administration and system troubleshooting.

Information Collection

Information We Collect Directly From You

You can visit neopasadena.com without entering any personal information and shop as a guest. However, if you want to make it a great shopping experience and access all of our features, promotional offers and special programs, or if you want to make a purchase, we may ask for certain personal information. For example, we will collect certain personal information if you choose to register, if you subscribe to any of our email programs, if you write product reviews, if you choose to enter contests or sweepstakes, or if you "Like" us on Facebook or follow us on instagram.

Depending on the purpose, the personal information that we may collect may include (but is not limited to) your name, phone number, email address, shipping and billing addresses, zip code and credit card information. In addition, we may collect your purchase history, preference information (such as specific styles or brands that you prefer) and certain other demographic information that you may provide to us (such as gender, age or income range).

User-generated content on our website, such as product reviews, product ratings and wish lists created by users, may include personal information. Any personal information submitted with or included in the user-generated content is collected and may be posted on our website.

Information Collected Automatically

We automatically collect information about your visit to our Site, including what pages you view, the amount of data transferred, the links you click, the materials you access, and other actions you take within our Site. We may also collect standard information that your browser sends to every website you visit, such as your Internet Protocol (IP) address, your geographic location as determined by your IP address, your browser type and capabilities, your operating system, the date and time you access our Site, session information (such as page response times) and the website from which you linked to or from our Site.

Additionally, we may collect your click-stream data and preference information. Click-stream data represents a page-by-page history of your usage. Your preference data includes search and purchase information and other preference-related information that you submit to our Site (such as the styles and brands you prefer, what activities you enjoy and other lifestyle information).

Cookies and Web Beacons

Cookies are small files that your Internet browser stores on your hard disk or in your browser's memory. Cookies enable you to select, place and purchase products in our shopping cart. Cookies are also used to make it easier for you to navigate our Site (such as by storing an encrypted link to your account information, so you don't have to enter that information more than once) and enhance your shopping experience. We may also use cookies to track the number of times users have visited our Site, to determine and analyze their use of our Site, to store information that they provide (such as preferences), to store technical information useful for interactions with our Site, and to track the number of visitors to our Site.

We may use third-party advertising companies to help us tailor site and email content to our users, to send promotional e-mails for us or to serve ads for us. These companies may employ cookies, web beacons or similar technologies to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount), to understand shopping patterns, and to determine whether you have seen a particular ad before so as to avoid duplication.

Security

The security of your personal information is extremely important to us. That’s why we maintain physical, electronic, and procedural safeguards, consistent with industry standards, such as firewalls and encryption technology, to protect your information. However, since no security system is impenetrable and "perfect security" does not exist on the Internet, we cannot guarantee the security of our databases or that information you supply will not be intercepted while being transmitted to us over the Internet. Of course, any information you post to any message board, discussion group, or other public posting area on our Site is available to anyone with Internet access.

neopasadena.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

VeriSign

VeriSign, Inc. is a technology company that specializes in data encryption and e-commerce. It is one of the most recognized companies for certifying that.

If you create an account on our website, you may be asked to choose a password for your account, in which case your online account information shall be protected by your password. We recommend that you do not disclose your password to any other person. You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your password or account.

neopasadena.com servers are protected by secure firewalls — communication management computers specially designed to keep information secure and inaccessible by other Internet users. So you're absolutely safe while you shop. SSL Technology, Trustwave, and Industry Standard Firewalls all work together to ensure your privacy and to assist in protecting your personal data.

Children's Privacy

We do not seek or knowingly collect any personal information about children under 13 years of age. If we become aware that we have unknowingly collected personal information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our database. If you are under the age of 13, please do not submit any personal information through our Site, and rely on a parent or guardian to help you use our Site.

Updates to this Privacy Policy

We reserve the right to update our Privacy Policy from time to time. When we do, we will revise the "Last Modified" date at the top of this Privacy Policy. We encourage you to check this page periodically for any updates (or if you need some light reading material in your leisure time). Your continued use of our Site following the posting of updates to this Privacy Policy will mean you accept those updates.

Governing Law: Visitors Residing Outside The United States

This Privacy Policy and the privacy practices of our Site and NEO39 Corporation will be subject exclusively to the laws of the State of California within the United States of America, without regard to its conflict of law principles. Visitors who use our Site and reside outside the United States are responsible for compliance with local laws. If you reside outside of the United States, by using our Site, you consent to the collection, transfer, storage, processing and use of your personal information in the United States of America in accordance with this Privacy Policy.

If I save my payment information in your system will it be safe?

Yes! Our rock solid security staff go to great lengths to ensure the safety of our customers ’ payment information. Not only are we PCI compliant and encrypt connections using SSL technology, we also encrypt payment information traveling within our company as well. All payment information is encrypted while in storage within a network that is fire-walled off from the rest of the company and the internet.

Why is it when I go to your site I receive a popup stating that your site does not have a secure connection?

We want to confirm that the page is still secure since all Login/Checkout/Account pages travel over SSL; however, there are currently some issues with a specific version of the Internet Explorer browser and how it handles images on secure pages. Our tech team is working towards a solution.